Shipping policy

Where do you deliver my order?

Online orders are delivered to your home or office via our nationwide store network. Unfortunately, we cannot deliver one order to multiple delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each. All deliveries must be signed for when you receive them. Deliveries cannot be made to PO Boxes. If you are unable to track delivery of your items in person, or if you haven't received them within a reasonable period, Contact us for further assistance.

How much delivery cost

Delivery costs for your purchase are calculated and displayed in the shopping cart. The standard delivery fee is calculated by the size and weight of the items, plus the delivery location. Same day and scheduled delivery fees vary by your selected delivery date and time. Delivery costs are also automatically calculated when you checkout and are displayed as a line item in your costs.

When my order will arrive

Delivery times are dependent on the store stock levels in your local area. Use the delivery calculator when shopping, for an estimation of when your products may be dispatched. Need an item quicker? Use Click & Collect for 1 hour* pick up from your local store.

General Delivery Timeframes:

In stock items – Typically dispatched in 2-4 business days**
Customer Direct items – Typically dispatched in 4-10 business days**

**In some instances, your item may not be dispatched within these time frames and you will be notified as soon as possible.

Terms & conditions

Can I track my order

Absolutely! Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner’s website, where you can monitor the tracking process. Alternatively, you can call us and simply enter your order number and email address. We recommend order tracking as it offers:

Reassurance that your order has been processed
Visibility on the shipping status
An estimated delivery date

For large items, once your order is processed you will receive an email notification and a call from the store to organise a suitable time for delivery. Some items may have to be ordered in.

Who will deliver my order?

Your order is delivered to your home or office via our nationwide store network. Products are dispatched from a Harvey Norman store. For the delivery of smaller items, we have partnered with Australia Post and local courier providers. For larger purchases, we have a dedicated local store delivery team who will deliver your products at a time that’s convenient for you. Customer Direct purchases are shipped directly from the supplier, to your door.